By Konstantin Kovalchuk for CNN • Updated 3rd April 2019
When it comes to fraud, the 311+ app on the New York City Department of Information and Technology’s (DoIT) payroll is a crucial tool.
After all, not all victims get a human response.
According to DoIT, last year 311+ initiated 80,572 investigations of consumer complaints to businesses in New York City. Of those, the app’s investigations led to compliance with more than 23,000 of those complaints — 20,658 of which were resolved. Of the 13,429 remaining complaints, 92% were either closed or fraudulent.
That’s a pretty good return on investment for an app that asks users to register, sign in and sign off, not to mention conduct transaction after transaction.
It’s a welcome first step in the mobile-friendly overhauled app that launched Tuesday.
The new version, which replaced the existing 311+ with a streamlined version of the old app, is free for Apple and Android devices. According to the agency, it is now accessible from anywhere.
As a 311+ user, I’ve found that the new version is a whole lot easier to navigate. The home screen now features a cleaner, more modern aesthetic, and the categories along the top are clearly separated.
If you opt to send a complaint directly to 311, your first step is to sign up. The new app is designed for a simpler user experience, so I recommend signing up.
Once you’ve chosen to post a complaint, follow the several steps outlined in the app’s tutorial. After you’ve logged into your account, simply tap the “File complaint” icon to begin sending in feedback. There are a few ways you can send a complaint, including via email, text message, phone call or even through the new 311+ app.
The app also helps you track which businesses you’re having trouble with. Before sending your complaint, upload photos and videos and include details of the situation. If you’d like to submit any additional proof, such as pricing information or receipts, you can do so.